Tip Replacement Service

If a fixed tip ever breaks.

Our tips are the most durable hot-wire tips for pyrography you can buy. In spite of that, it is possible for them to break or wear out. We do replace broken or worn out tips. Simply slide off the foam grip and mail the pen to us in a small padded envelope or between 2 pieces of thin cardboard. Mail costs should be under a dollar (Canada and US) if you take the grip off. If the pen is less than a year old, tell us so and we will replace the tip at no charge. If it is over a year old, the tip replacement charge for most Razertip pens is only $5.00 and $8.50 for feather Former tips, including any taxes and return postage! Please include payment - cheque, money order, or credit card information with the pen. Tip replacement requires only one day in our shop (in one day, out the next).

Re-tipping any brand or make of hot-wire tool made.

With laser-welding we have the ability to re-tip any brand or make of hot-wire pyrography tool made. We are offering this service on all brands of pens including Detail Master, Colwood, Nibs, Optima, and any others. The cost for re-tipping of non-Razertip pens is a flat fee of $7.00 - including applicable tax(es) and return shipping by standard mail. And we stand behind the new tip with a full, unconditional 6 month warranty covering everything including your satisfaction. You'll get two day in-shop turnaround and a warranty that's better than the new pen had.

One bit of advice.

When returning pens for re-tipping, please return only the pen. Don't send any grips, storage tubes, or anything else. If it can be removed from the pen, remove it before mailing. Canada Post charges only 98 cents for a package under 2cm thick, but they want a fortune (often over $8.25) for packages over 2cm thick, so we may not return clear storage tubes or bulkier items unless you are willing to pay the additional shipping charges.

Atelier Absolute Matte paints feature an exceptional pigment load; they have a much longer open (working) time on the palette because they don't skin over when drying (they dry from the bottom up); they can be thinned to delicate washes without breaking down; they dry to a flat matte surface, yet provide vivid, brilliant colour with minimal colour shift while drying.

Keith Mueller Color Harmony & Dynamic Mixing Guide - The best tool for understanding colour & colour harmony, along with understanding how pigments work together to create colour. Complete with manual.

Download the lastest Razertip Pyrographic Tools Catalogue.