Warranty Information

Razertip's Exclusive Unconditional Warranty

When we say unconditional, we mean it! Here's the deal - if any Razertip or Razaire products fails within the warranty period for any reason whatsoever - simply return the item(s) to us and we will make it right.

This includes your satisfaction with our products. For example, if you buy a pen and later decide that the tip doesn't meet your needs, send it back and we'll re-tip it with the tip of your choice at no charge.

If you need service after the warranty has expired be sure to contact us. Razertip products are designed to last many years and we can re-tip or otherwise repair most products in a very cost-effective manner. Please, don't throw it out without checking with us first.

Razertip Burners

3 (three) years on the power supply.

Razertip Pens

1 (one) year on all handpieces including fixed tips. Even if you drop your pen and break the tip - it's covered!

Razertip Interchangeable Tips

90 (ninty) days.

Razertip Cords

1 (one) year.

Re-tipped Pens

The new replacement tip is covered by a full, unconditional 6 month warranty.

Razaire 530

5 (five) years on the impeller (fan), 10 (ten) years on all other parts of the power unit.

TPS Micro-Motor

1 (one) year warranty that covers everything (including bearings!).

Satisfaction Guaranty

All items purchased from us are covered by a "30 day money back if not satisfied" guaranty. Should you be dissatisfied with any of our products for any reason, simply return it either in person or by regular mail (with proof of delivery, please), and we will immediately provide a full refund (including the cost of mailing it back to us if requested). A brief note or explanation of the reason for the return would be appreciated.

Warranty at work

Alas, we were unable to rescue the Razertip SK shown at left after a truck drove over it. The customer got a replacement unit under warranty.

Dura-GRIT Abrasive Cutters

Tough tungsten-carbide cutters for tough jobs. Very agressive yet leave quite a smooth finish. We rate them between a Ruby Carver and a Typhoon bur. They're very controllable and they last and last. Grit will not tear loose and the edges stay sharp. All have 1/8" shanks.

Keith Mueller Color Harmony & Dynamic Mixing Guide - The best tool for understanding colour & colour harmony, along with understanding how pigments work together to create colour. Complete with manual.

Razertip Catalogue

Download the lastest Razertip Pyrographic Tools Catalogue.