If a fixed tip ever breaks
Our tips are the most durable hot-wire tips for pyrography you can buy. In spite of that, it is possible for them to break or wear out. We do replace broken or worn out tips. Simply slide off the foam grip and mail the pen to us in a small padded envelope or between 2 pieces of thin cardboard. Mail costs should be about $1.25 (Canada and US) if you take the grip off. If the pen is less than a year old, tell us so and we will replace the tip at no charge. If it is over a year old, the tip replacement charge for most Razertip pens is only $6.00 (except for scale tips and Feather Formers which are actual cost of the tip). This includes any taxes and return postage! Please include payment - cheque, money order, or credit card information with the pen. Tip replacement requires only one day in our shop (in one day, out the next).
Re-tipping any brand or make of hot-wire tool made
With laser-welding we have the ability to re-tip any brand or make of hot-wire pyrography tool made. We are offering this service on all brands of pens including Detail Master, Colwood, Nibs, Optima, and many others.
The cost for re-tipping of Detail Master regular pens is a flat fee of $10.00 - including applicable tax(es) and return shipping by standard mail.
The cost for re-tipping of Detail Master heavy duty, or special pens is a flat fee of $20.00 - including applicable tax(es) and return shipping by standard mail.
The cost for re-tipping of Colwood, Nibs and Optima pens is a flat fee of $8.00 - including applicable tax(es) and return shipping by standard mail.
And we stand behind the new tip with a full, unconditional 6 month warranty covering everything including your satisfaction. You will get two day in-shop turnaround and a warranty that's better than your new pen had.
When returning pens…
When returning pens for re-tipping, please return only the pen. Don't send any grips, storage tubes, or anything else. If it can be removed from the pen, remove it before mailing. Canada Post charges only $1.25 for a package under 2cm thick, but they want a fortune (often over $8.25) for packages over 2cm thick, so we may not return clear storage tubes or bulkier items unless you are willing to pay the additional shipping charges.